Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at boardgamesolutions@gmail.com. If your return is accepted, you are responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at boardgamesolutions@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), Pokemon products and personal care goods (such as face masks). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

EU Customers

If you are based in the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, without giving any reason. To exercise this right, please notify us within 14 days of delivery by emailing boardgamesolutions@gmail.com or by using the returns portal in your account.

Once you have notified us, you must return the item(s) within a further 14 days. Return shipping costs are your responsibility unless the item is faulty or not as described. We will process your refund within 14 days of receiving the returned goods.

Please note: custom or personalised products are exempt from the right of withdrawal.