FAQ's

Frequently Asked Questions

Thanks for taking the time to visit our store! Please feel free to message us below if you have any queries I've not answered.

What are the shipping options?
All our items are made to order and shipped from Newcastle, UK to all worldwide addresses. Most orders are made and dispatched within 5 business days. Standard delivery time after your order is dispatched is 2-3 business days for UK and 5-20 business days for overseas.

Standard shipping is free for UK delivery, and is free for overseas addresses with orders over £50 for small parcels (Dice, Bags, Soft Trays, Mats) and £100 for large parcels (everything else).

Do you do custom images/designs?

Yes- please see the link here 

https://www.boardgamesolutions.co.uk/pages/custom-printing

Do you have any customer feedback?

Yes- we also sell on Etsy, please see our Etsy reviews here (please note our Etsy store doesn't have the combined shipping rates or purchase options that the website does).

https://www.etsy.com/uk/shop/BoardGameSolutions/reviews

Do you offer a refund/return service?

Yes- please see the link here

https://www.boardgamesolutions.co.uk/policies/refund-policy

Your orders are also covered by the payment provider's relevant protection services, and if any items are delayed in the post we will work with you to ensure your order does arrive!

Please pop a message below if you have any further queries: